Forum Discussion
Marc Mroz
Microsoft
MicrosoftRolling out - Custom thumbnails & title & description metadata
We started rollout of new capabilities to video and audio files stored in SharePoint, OneDrive, Yammer, and Teams allowing you to set a custom thumbnail for a video as well as set the title and descr...
Marc MrozMicrosoft
MicrosoftI've seen this bug before. Can you open a support ticket or work with your admin to do so?
If you can't then there is a way for you to directly just send us the feedback linked to your session via the ? Help button in the player.
I think this is an issue on our side we need to track down. Sorry!
If you can't then there is a way for you to directly just send us the feedback linked to your session via the ? Help button in the player.
I think this is an issue on our side we need to track down. Sorry!
Thank you, I will try to do that today. I did send feedback via the player yesterday.
- Marc MrozI’ve engaged the engineers on our side who built this and they are investigating. Thanks for reporting it. Sorry for our bugs!
- Hi Marc - The thumbnail images are working for me as of this morning (yay)! I see the thumbnails when I use the file viewer webpart, but not when I use the highlighted content webpart. Should the thumbnails be visible in the highlighted content webpart?
- I'm trying to change the thumbnail on the video and I get the same error message. Any idea when this will be resolved?
- Marc Mroz
ENoorlander - There was a regression on custom thumbnails that causes a slightly higher % of errors. We fixed it and checked in the fix a week or so back. I'm guessing the fix will be out soon if you don't already have it.
Marc Mroz - just weighing in as another user seeing the same bug. Getting the same error ("The file was modified by another user. Try refreshing the page, then try again.") whether I try to update the thumbnail by selecting a frame in the video timeline or whether I try uploading an image.
