Forum Discussion
Marc Mroz
Microsoft
MicrosoftRolling out - Custom thumbnails & title & description metadata
We started rollout of new capabilities to video and audio files stored in SharePoint, OneDrive, Yammer, and Teams allowing you to set a custom thumbnail for a video as well as set the title and descr...
Hello, hoping that someone will see this and be able to help. I am not able to upload to change the thumbnail images for videos that are on certain sites (the particular site is a communication site, but not sure if that is why). It says "This file was modified by another user. Try refreshing the page, then try again.". Nothing that I've tried makes it work. I was able to update the thumbnail for the same video located on a SharePoint team site.
Marc MrozMicrosoft
MicrosoftI've seen this bug before. Can you open a support ticket or work with your admin to do so?
If you can't then there is a way for you to directly just send us the feedback linked to your session via the ? Help button in the player.
I think this is an issue on our side we need to track down. Sorry!
If you can't then there is a way for you to directly just send us the feedback linked to your session via the ? Help button in the player.
I think this is an issue on our side we need to track down. Sorry!
- Thank you, I will try to do that today. I did send feedback via the player yesterday.
- Marc MrozI’ve engaged the engineers on our side who built this and they are investigating. Thanks for reporting it. Sorry for our bugs!
- Hi Marc - The thumbnail images are working for me as of this morning (yay)! I see the thumbnails when I use the file viewer webpart, but not when I use the highlighted content webpart. Should the thumbnails be visible in the highlighted content webpart?