Forum Discussion

Chad_V_Kealey's avatar
Chad_V_Kealey
Iron Contributor
Oct 21, 2022

Caption/transcription generation issues?

The option to generate captions/transcriptions for videos stored in SharePoint/OneDrive has been working fine in our tenant for months, but yesterday users started reporting an error message. When at...
Captions
transcription
PeterH-LU's avatar
PeterH-LU
Copper Contributor
Nov 11, 2022
We too have that - we've had a ticket open with MS since October and one fix partially worked (try three or four times and you may get it to work) it's still being investigated. Bit of a pain when we only swapped from Classic Stream in August as the Transcription wasn't working
garrettbronner's avatar
garrettbronner
Icon for Microsoft rankMicrosoft
Nov 14, 2022
Hello from the product team - regarding the transcript generation issues, we've developed a fix to address the underlying issue and we've initiated its deployment to the affected environments.
While affected users should be seeing significant improvement since mid last week, we're continuing to monitor the service's health as the fix's deployment completes to ensure impact is fully remediated.

We have posted this notice on the service health dashboard.
  • bmjoin's avatar
    bmjoin
    Copper Contributor
    Dec 02, 2022

    garrettbronner I've been waiting for 2 days and still getting the same error message. Any tips?

    • Marc Mroz's avatar
      Marc Mroz
      Icon for Microsoft rankMicrosoft
      Dec 10, 2022

      bmjoin - If you encounter an issue like this where transcripts don't generate after several hours please open a support ticket with Microsoft. You may need to work with your IT admin for them to log the support ticket to Microsoft. 

  • garrettbronner's avatar
    garrettbronner
    Icon for Microsoft rankMicrosoft
    Nov 17, 2022
    Hello from the product team - our monitoring indicates transcript generation issues on Stream on SharePoint are fully resolved. We are reviewing this in detail to prevent other issues like this in the future. Please message me or share here if there are ongoing issues you may be experiencing. Thank you!
    • Jolyn_Johnson's avatar
      Jolyn_Johnson
      Copper Contributor
      Jan 26, 2023

      garrettbronner I have been having the same error message for all my videos recorded on Stream (shorter than 5 minutes, recorded in a studio) saying: "We're unable to generate a transcript or captions for this file. Check the file and replace it if needed." Is there a solution yet for this?

      • TimHudson1525's avatar
        TimHudson1525
        Copper Contributor
        Jan 27, 2023

        Same issue as well, made a new post about it. 

         

        Seemed to happen with the cloud outage.

         

        We could really use a solution, we've missed several deadlines due to this now.

         

        Marc Mroz  Please help?! 🙂

    • Kartheek_Bhavineni's avatar
      Kartheek_Bhavineni
      Copper Contributor
      Nov 21, 2022

      garrettbronner the option to generate transcriptions and captions for videos stored in stream has been working fine for months. The day before yesterday, I got this message "We're having trouble generating a transcript and captions right now. Try again in a bit." but still it's showing the same error. Could you please check this issue and provide me a solution.

      • skondu09111's avatar
        skondu09111
        Copper Contributor
        Nov 29, 2022

        Kartheek_Bhavineni 

         

        I agree with you it is working with short duration videos but not for long duration.

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