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Chad_V_Kealey's avatar
Chad_V_Kealey
Iron Contributor
Oct 21, 2022

Caption/transcription generation issues?

The option to generate captions/transcriptions for videos stored in SharePoint/OneDrive has been working fine in our tenant for months, but yesterday users started reporting an error message. When at...
Captions
transcription
maegancook's avatar
maegancook
Copper Contributor
Oct 24, 2022

Chad_V_Kealey I have also tried unsuccessfully to generate captions for videos uploaded to Stream for SharePoint. I've tried videos of several different lengths. I never received any error messages, however.

 

It's been almost a week for some videos and no captions have generated...they still all just say "Generating English: The transcript and captions file will appear here when it's ready. The generation time varies based on media length." 

 
 

 

garrettbronner's avatar
garrettbronner
Icon for Microsoft rankMicrosoft
Oct 24, 2022
Hello - I am with the Stream product group and I apologize we are having an issue here that is impacting some customers. We are engaged and working on this through a series of short and longer term mitigations. Thank you for your feedback!
  • Andre_Sthlm's avatar
    Andre_Sthlm
    Copper Contributor
    Feb 27, 2023
    garrettbronner The problem still is the same. Is there any chance to get this solved within some reasonable time? Any suggestions for other options? It worked perfect some 3-4 months ago. Thank you!!
    • stefanovidonis's avatar
      stefanovidonis
      Copper Contributor
      Mar 03, 2023
      March 2023 still problems (in other languages too, for instance norwegian)
  • T_Vancil's avatar
    T_Vancil
    Copper Contributor
    Feb 03, 2023

    garrettbronner It's now February and we're still dealing with this issue.  It's a big problem for us from an accessibility perspective.  Is there information on when it might be resolved? 

  • stuartmcgarrity's avatar
    stuartmcgarrity
    Brass Contributor
    Nov 02, 2022
    Hi Garrett,

    Is it possible to subscribe to issues like this and be notified when they are fixed?

    I've spent a lot of time to trying to get transcripts to work. Some times they generate, sometimes they do not.
  • Chad_V_Kealey's avatar
    Chad_V_Kealey
    Iron Contributor
    Oct 24, 2022
    thanks, Garrett! Good to know that it's being worked on. One of our users found another bug that is probably unrelated. It seems it's not possible to download the transcript/captions as a .vtt file using Firefox. Either of the links pops a new browser tab but doesn't actually download the file. I submitted a problem report for that as well.
    • jdizon's avatar
      jdizon
      Copper Contributor
      Sep 27, 2024
      Hi Garret, We are having trouble generating a transcript and captions right now in MS Streams today, Can you help us
      • garrettbronner's avatar
        garrettbronner
        Icon for Microsoft rankMicrosoft
        Sep 27, 2024

        Hi jdizon,  sorry for the trouble.  I've transitioned to a new team at Microsoft but will share this feedback with the new team.  You may also file a support ticket for help.  Thanks! 

    • garrettbronner's avatar
      garrettbronner
      Icon for Microsoft rankMicrosoft
      Oct 25, 2022

      Thanks Chad we are on top of that firefox download bug and have a fix rolling out, but it may be up to a month until this is deployed globally.

      • ctrehearne's avatar
        ctrehearne
        Copper Contributor
        Oct 25, 2022

        garrettbronner 

         

        this is the first time i have tried transcribe. I have to record a coaching session tomorrow at 8am. If i record the session in teams will i be able to transcribe this when your end is fixed?

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