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ProvokerDave's avatar
ProvokerDave
Copper Contributor
Sep 08, 2022

MP4 audio only, video is blank/black

Hello, perhaps this is a bug or pilot error, we'll see.   I'm running Windows 11.  On both Firefox and Chrome, some recently sharepoint shared MP4 videos (HEVC encoding) that I uploaded manually ar...
Kai_Bernard's avatar
Kai_Bernard
Copper Contributor
Sep 23, 2022

Marc Mroz Hi Marc, I had exactly the same problem today and your workaround worked for me.

 

I would be able to provide you with the "faulty" video file for further investigation to fix the issue, if you like.

Marc Mroz's avatar
Marc Mroz
Icon for Microsoft rankMicrosoft
Sep 23, 2022
You could open a support ticket or have your admin do that. Or you could see if you can get me the problematic video via direct message here on the tech community.
  • Phil_Temple-Watts's avatar
    Phil_Temple-Watts
    Copper Contributor
    Jan 23, 2023

    Marc Mroz 

    Are you any closer to a solution on this one, or in need of a(nother) sample video?

    I'm having the same issue with a HEVC video - toggling Noise Suppression on and back off makes it work, but obviously I'd prefer it to 'just work'.

    • Marc Mroz's avatar
      Marc Mroz
      Icon for Microsoft rankMicrosoft
      Jan 24, 2023

      Phil_Temple-Watts - If you could open a support case and get them the video with the issue and you have the support person escalate the case to the Stream product group, one of our engineers could debug with your specific video to see if we can figure out what the issue is. 

      • Phil_Temple-Watts's avatar
        Phil_Temple-Watts
        Copper Contributor
        Jan 24, 2023

        I've sent through the video - hopefully the support agent will bring it to the attention of the Stream product group.

         

        The case number is 1049091592.

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