Forum Discussion
MP4 audio only, video is blank/black
MicrosoftProvokerDave - Sorry you ran into this problem. I think you've figured out what's going on, thanks for the investigation it helps us narrow down what's happening.
Our player tries to figure out the best way to play the video depending on a bunch of factors. It seems like it thought it could play it via progressive download (which means it relies on the browser/OS to directly play the video), but in this case it seems that your video doesn't actually play via progressive due to your browser/OS combo. It should have picked adaptive bitrate streaming or should have fallen back to it upon detection of an error. But that didn't happen either it seems.
As a workaround if you create your share link as a "View" and "Block download" then it FORCES our player to do adaptive bitrate streaming for someone with that access. (Assuming the person doesn't also have edit access through some other SP permissions, as SP permissions are additive).
Would it be possible for you to share the actual video that has the problem or make a new one that has the same problem and open up a support ticket? If you can get the problem video to our support team they can route it up to us in the Product Group and we can dig deeper into how we can fix this and make sure the right thing happens.
Marc Mroz Hi Marc, I had exactly the same problem today and your workaround worked for me.
I would be able to provide you with the "faulty" video file for further investigation to fix the issue, if you like.
- Marc MrozYou could open a support ticket or have your admin do that. Or you could see if you can get me the problematic video via direct message here on the tech community.
Are you any closer to a solution on this one, or in need of a(nother) sample video?
I'm having the same issue with a HEVC video - toggling Noise Suppression on and back off makes it work, but obviously I'd prefer it to 'just work'.
