Forum Discussion
Is Automatic Transcription for Videos on SharePoint Available Yet?
This article implies it is: https://support.microsoft.com/en-us/office/view-edit-and-manage-video-transcripts-and-captions-3cb9acb6-05b2-4f59-a50d-7df61123aa20?WT.mc_id=M365-MVP-9501 Has anyone ...
I had auto transcription one day but then it didn't work the next day. It's so incredibly frustrating how these new features seem to randomly disappear.
Hao_MoyMicrosoft
Hi Tasmania, I'm sorry to hear the transcriptions are taking a long while to generate. I'm Hao and I work for the transcription and closed captions team on Stream. The expectation is that for videos uploaded to SharePoint Online, it takes 15 minutes plus two times the length of the video to generate a transcript. This can vary depending on our traffic at the time of upload. My advice would be to rely on OnDemand generation if problems persist. Feel free to submit a support ticket so that we can take a closer look at the issues you're facing.
- Hi Hao,
What is the best way to submit a support ticket? I suspect most of your users do not know how to do this unless they are tenant administrators.- They're raised via admin centre, so you'd need your tenant/stream/sharepoint admin to do this for you if you don't have access.
