Forum Discussion

Chad_V_Kealey's avatar
Chad_V_Kealey
Iron Contributor
Oct 21, 2022

Caption/transcription generation issues?

The option to generate captions/transcriptions for videos stored in SharePoint/OneDrive has been working fine in our tenant for months, but yesterday users started reporting an error message. When at...
Captions
transcription
PeterH-LU's avatar
PeterH-LU
Copper Contributor
Nov 11, 2022
We too have that - we've had a ticket open with MS since October and one fix partially worked (try three or four times and you may get it to work) it's still being investigated. Bit of a pain when we only swapped from Classic Stream in August as the Transcription wasn't working
  • garrettbronner's avatar
    garrettbronner
    Icon for Microsoft rankMicrosoft
    Nov 14, 2022
    Hello from the product team - regarding the transcript generation issues, we've developed a fix to address the underlying issue and we've initiated its deployment to the affected environments.
    While affected users should be seeing significant improvement since mid last week, we're continuing to monitor the service's health as the fix's deployment completes to ensure impact is fully remediated.

    We have posted this notice on the service health dashboard.
    • bmjoin's avatar
      bmjoin
      Copper Contributor
      Dec 02, 2022

      garrettbronner I've been waiting for 2 days and still getting the same error message. Any tips?

      • Marc Mroz's avatar
        Marc Mroz
        Icon for Microsoft rankMicrosoft
        Dec 10, 2022

        bmjoin - If you encounter an issue like this where transcripts don't generate after several hours please open a support ticket with Microsoft. You may need to work with your IT admin for them to log the support ticket to Microsoft. 

    • garrettbronner's avatar
      garrettbronner
      Icon for Microsoft rankMicrosoft
      Nov 17, 2022
      Hello from the product team - our monitoring indicates transcript generation issues on Stream on SharePoint are fully resolved. We are reviewing this in detail to prevent other issues like this in the future. Please message me or share here if there are ongoing issues you may be experiencing. Thank you!
      • Jolyn_Johnson's avatar
        Jolyn_Johnson
        Copper Contributor
        Jan 26, 2023

        garrettbronner I have been having the same error message for all my videos recorded on Stream (shorter than 5 minutes, recorded in a studio) saying: "We're unable to generate a transcript or captions for this file. Check the file and replace it if needed." Is there a solution yet for this?

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