Forum Discussion
Caption/transcription generation issues?
The option to generate captions/transcriptions for videos stored in SharePoint/OneDrive has been working fine in our tenant for months, but yesterday users started reporting an error message. When at...
Chad_V_Kealey I have also tried unsuccessfully to generate captions for videos uploaded to Stream for SharePoint. I've tried videos of several different lengths. I never received any error messages, however.
It's been almost a week for some videos and no captions have generated...they still all just say "Generating English: The transcript and captions file will appear here when it's ready. The generation time varies based on media length."
- garrettbronner
Microsoft
Hello - I am with the Stream product group and I apologize we are having an issue here that is impacting some customers. We are engaged and working on this through a series of short and longer term mitigations. Thank you for your feedback!- garrettbronner The problem still is the same. Is there any chance to get this solved within some reasonable time? Any suggestions for other options? It worked perfect some 3-4 months ago. Thank you!!
- March 2023 still problems (in other languages too, for instance norwegian)
garrettbronner It's now February and we're still dealing with this issue. It's a big problem for us from an accessibility perspective. Is there information on when it might be resolved?
- Hi Garrett,
Is it possible to subscribe to issues like this and be notified when they are fixed?
I've spent a lot of time to trying to get transcripts to work. Some times they generate, sometimes they do not.
