Forum Discussion
Caption/transcription generation issues?
The option to generate captions/transcriptions for videos stored in SharePoint/OneDrive has been working fine in our tenant for months, but yesterday users started reporting an error message. When attempting to generate captions, the message indicated that the request could not be completed. By late evening (10 PM EST), the request process was working, but as of 9:30 this morning, no captions have been generated, even for very short videos. There's nothing in the Service Health section of the admin center, so not sure what's going on.
EDIT: I just tried requesting captions in another tenant and am getting the same message as yesterday
We're having trouble generating a transcript and captions right now. Try again in a bit.
Hello everyone,
Two years later, I am experiencing the same issue as you. I get this error message:
"You need a transcript first
We're having trouble generating a transcript and captions right now. Try again in a bit."
Were you able to figure out how to fix it? The recording in question is from 7 days ago, and I cannot generate the transcript.
Thank you!
Yep, it's annoying that the buttons and choices are there, everything seems to be working, and then at the end, after the generation process, it gives an error message.
This shows up in Norwegian:- Any update on this? Have you been able to resolve it?
garrettbronner Afternoon adding my voice to the intermittent issue of videos uploaded in Stream not producing transcripts and captions. Videos are uploaded as Mp4s and the transcription option is selected. Error message appears and never goes away or allows reprocessing. We have received multiple reports on the issue and the only solution I can find is to have the user reupload the video to allow it to reprocess, then select transcription again. As it is not best advice to ask users to repeat their work for a function to be properly enabled, what other way can we advise to come to a solution? We have also tried other browsers and cleared cache.
The error message states "We're unable to generate transcripts or captions for this file."
Edit- all audio is clear and crisp in videos.- I have seen this, but only when audio is very quite or not intelligible.
- We too have that - we've had a ticket open with MS since October and one fix partially worked (try three or four times and you may get it to work) it's still being investigated. Bit of a pain when we only swapped from Classic Stream in August as the Transcription wasn't working
- garrettbronner
Microsoft
Hello from the product team - regarding the transcript generation issues, we've developed a fix to address the underlying issue and we've initiated its deployment to the affected environments.
While affected users should be seeing significant improvement since mid last week, we're continuing to monitor the service's health as the fix's deployment completes to ensure impact is fully remediated.
We have posted this notice on the service health dashboard.garrettbronner I've been waiting for 2 days and still getting the same error message. Any tips?
- Updated testing I created a Teams meeting just now with a co-worker and the transcript was nearly instantaneous. Still nothing in the standalone video I created. Going to contact support
Same here, or it's really slow to create the transcript. I created a test video that was pretty short and it took a couple days to create the transcript.
I made another :26 sec video over an hour ago and there's still nothing.Chad_V_Kealey I have also tried unsuccessfully to generate captions for videos uploaded to Stream for SharePoint. I've tried videos of several different lengths. I never received any error messages, however.
It's been almost a week for some videos and no captions have generated...they still all just say "Generating English: The transcript and captions file will appear here when it's ready. The generation time varies based on media length."
- garrettbronnerHello - I am with the Stream product group and I apologize we are having an issue here that is impacting some customers. We are engaged and working on this through a series of short and longer term mitigations. Thank you for your feedback!
- garrettbronner The problem still is the same. Is there any chance to get this solved within some reasonable time? Any suggestions for other options? It worked perfect some 3-4 months ago. Thank you!!
- At least I know it's not just me. This is still happening to some extent in the three tenants to which I have access. I did report it to Microsoft (via the admin center - no opening a support ticket) last Friday, but they responded that "no issue was found".
- I too have seen this "Try again in a bit." message – many times recently. I have also been waiting for a transcript that did trigger, since early Friday afternoon...
