Forum Discussion
Bug Where Chapters are Getting Corrupted
I can reproduce a bug with chapters where there get mixed-up between videos. When that happens, the bogus chapters from other videos are missing thumbnails and can't be edited. See video here: ht...
I don't see anything under there:. See: https://www.youtube.com/watch?v=wKHe4IkHpsQ
Could our organization have disabled it?
Is the opening of a support ticket the other option? I've no idea how to do that. Should I talk to our IT folks?
Could our organization have disabled it?
Is the opening of a support ticket the other option? I've no idea how to do that. Should I talk to our IT folks?
Marc Mroz
Microsoft
MicrosoftSorry! Seems like our report an issue isn’t enabled in your tenant either.
You would have to talk with your IT team and have them file a support ticket.
I passed on your repro video to the engineers. They were aware of the issue but are having a hard time reproducing it themselves to know how to fix it. You video is helpful showing how it happens for you.
Let me check with them to see if they’ve gotten any further on their investigation.
You would have to talk with your IT team and have them file a support ticket.
I passed on your repro video to the engineers. They were aware of the issue but are having a hard time reproducing it themselves to know how to fix it. You video is helpful showing how it happens for you.
Let me check with them to see if they’ve gotten any further on their investigation.
- Marc MrozThey still couldn't reproduce this issue but they are attempting a fix. It'll take a bit of time for it to be checked in and deployed. Hopefully what they changed addresses this issue.
- Marc MrozWe were finally able to reproduce the issue so a fix is in progress now. They are hoping to check in the correct fix today and it'll take a while to deploy.