Forum Discussion
Additional audio tracks on videos disappear after a few seconds of playback
I was trying out the new audio tracks feature only to find it doesn't seem to work on my end: When I add an additional audio track to a video, Stream uploads it and presents the earphone icon. When I select the new audio track, Stream switches to the different track, plays it back for a few seconds and then switches back to the original track, removing the earphone icon. An error message says: This audio title cannot be played back.
The audio track has exactly the same length as the video. I tried differen formats (M4A, FLAC, WMA, WAV) and different channel layouts (Mono, Stereo, 5.1). The result is always the same: This audio title cannot be played back.
Is anyone else having this issue? What can I do to avoid it?
4 Replies
- I think you will find the answer to your question in this information post on adding additional audio tracks to support additional languages and descriptions to video files.
https://support.microsoft.com/en-us/office/using-audio-tracks-in-stream-on-sharepoint-5430adae-902f-4a4e-9ba7-03a847022967?preview=truekaren_dredske Thanks for sharing. Unfortunately, the article is not referring to the issue I'm having. Did anybody get this feature to work? How did you do it? Why is Stream playing my additional audio tracks for a few seconds, but then decides the track cannot be played?
- I made a funny observation: The additional audio track plays perfectly on the Stream app on my Android smartphone. Unfortunately, it won't play on Edge on my Windows 11 machine, throwing an error.
