Forum Discussion
Trend Micro Vision One Connector Not working
Hi All,
Before I get nuked in the comments to raise an issue on the Sentinel Repo. Here me out đŸ˜‡
Around a month ago, the logs stopped ingesting. A quick snoop around revealed the reason. But I'm not sure if I should raise an issue, or try to fix the issue, risking voiding any future support I can get, since the connector and the app that comes with it are market solutions.
Function app was not running due to a dependency issue. Spotted this on the diagnostic logs, under the "exceptions" table.
"module named _cffi_backend not found"
a python package google tells me, thats used to interact with C code.
So logically, I need to find the requirement.txt and make sure the dependency is there. Also make sure the python version on the runtime and Azure matches,
The logs were initially flowing as usual . I had completed integrating Trend Micro using Azure Functions based connector around 7 months ago. Worked like a toyota helix until now.
So once again, would like to know the community's thoughts on it. Thxx
1 Reply
mal_sec,
You could modify the requirements.txt file and change the runtime version. This approach does risk overwrite with updates.
Another way would be to snapshot the current state (stuff like diagnostic log, App config, etc..) then open a support ticket. If support takes too long you could do what I mentioned earlier in a test environment so that when the support team gets around to it, they can address the original problem.
