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HA13029's avatar
HA13029
Brass Contributor
Mar 23, 2025

ARC Server disappear after less than 10 days

Hi all,

I have several servers (Linux or Windows) using ARC.

Some of these servers are sometimes in shutdown state for several days (less than 30 days or even sometimes less like 10 days).

Once up again, these servers are not visible into the ARC console and I need to use "azcmagent connect" command to see them again.

According to the documentation, the disconnected time is 45 days...

Any idea to change this behaviour ?

 

Regards,

 

HA

 

 

data collection
Log Data

2 Replies

  • AndrewBlumhardt's avatar
    AndrewBlumhardt
    Icon for Microsoft rankMicrosoft
    Mar 30, 2025

    If these servers also have MDE the device log on the profile timeline is available for 180 days. You could look on the timeline to see if a local command is causing a disconnect. You could also check the Azure Activity log if you think someone else may be removing the objects.

  • duliprb's avatar
    duliprb
    MCT
    Mar 24, 2025

    Hi HA13029 I think once server is restarted, the process will not coming up automatically, means u need to use command like CHKConfig, once those problematic servers are on, Kindly check whether the process is properly started. You may share some screenshots to verify. Thanks.