Microsoft Account got hacked

You need help recovering the personal account that holds your Store purchases, after a suspected compromise despite two-step verification. This forum cannot inspect the account or determine how access was obtained. Start with Microsoft’s Sign-in Helper using the affected account’s email or phone number; the hacked-account guidance says it can provide the appropriate recovery steps or an agent option. Check whether any previously registered Authenticator, passkey or recovery method still works. Before changing the password, Microsoft recommends updating your antivirus and running a full scan; after regaining access, review forwarding, connected accounts and automatic replies. If two-step verification is enabled and all alternate verification methods are inaccessible, Microsoft states that support cannot bypass it through the recovery form. Keep purchase receipts and any case reference for private support. Creating another Microsoft account will not transfer your existing games, purchases or balance to it.