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Allison Bates's avatar
Allison Bates
Brass Contributor
Oct 04, 2021

ServiceNow Graph Connector configuration account for OAuth question

When creating a data connection to SN using OAuth is the account used to log into SN (with knowledge reader role) actually used after the initial connection is created?  Concern is if the configuring user account password is changed will that then break the existing connection?  I have been unable to find any clarification if this should be a specific service account or if any SN user account with proper access is sufficient.

 

Thanks!

3 Replies

  • karthikeyanm's avatar
    karthikeyanm
    Icon for Microsoft rankMicrosoft
    Oct 12, 2021

    Allison Bates,

    1. Service account credentials is used to get access token for every crawl (current token expiry window is 12 hours as mentioned in step 3.2).

    2. If the password is changed, connector will not be able to get access token and the connection will fail.

    3. We recommend you use a separate service account for connecting to Microsoft Search for easier maintenance. You can also use an existing user with appropriate permissions.

     

    Hope it helps.

     

    Thanks,

    Karthikeyan,

    Product Manager, Graph Connectors @ Microsoft.

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