Microsoft Search causes Bing to be unavailable for our employees.

Question

&nbsp;Our employees encounter a problem with Bing as soon as they login to their "Work Accounts".&nbsp; Bing becomes unavailable and we get strange errors and are unable to use Bing.&nbsp; Unfortunately we have had nothing but issues with Microsoft Search.&nbsp; Now that we can no longer use Bing, we will let everyone know to use Google until Microsoft can fix this issue.Rich Cranerich@mill5.com&nbsp;

wendy_msft · Answer

Hi Rich,

That's NOT a good experience--apologies for the issue. Thanks for the screenshots. I have shared these with engineering and will let you know what they come back with. It's possible that the new v2 UX rollout that began today is impacting something. Is it fair to assume that everything was working correctly last week?

Cheers,
-Wendy

richardcrane · Answer

Wendy_MSFT&nbsp;&nbsp;I am not sure how to answer your question.&nbsp; We were already trying to remove Microsoft Search from our Bing pages.&nbsp; I think Support did something which messed this up further.&nbsp; Please know that this continues to be an issue.

wendy_msft · Answer

Hi Richard,

I just received email confirmation that a dev from the DRI team has been assigned to investigate this. I will keep you updated.

Cheers,
-Wendy

wendy_msft · Answer

Hi Richard,

I just heard back from Gregory in engineering and the behavior your employees are seeing is by design whenever you have turned Bing Search off in your tenant--we do not allow folks to sign in under this scenario.

However, great catch in that the error message we are currently displaying is incorrect (and as you mention, not very helpful). The correct messaging should indicate why the user is unable to sign in. This has now been added to the work backlog to fix.

Hope that helps answer your question and holler if you still have questions.

Cheers,
-Wendy

richardcrane · Answer

Wendy_MSFT&nbsp;&nbsp;Wendy, this makes NO SENSE.&nbsp; We used to be able to sign in with Bing and use Bing Search prior to turning on Microsoft Search.&nbsp; We did not like Microsoft Search and want to turn it off.&nbsp; Now we cannot use Bing at all.&nbsp; How is this by design?&nbsp; If it is, that is an extremely poor design.&nbsp; We should not be redirected to Microsoft Search if it is turned off and our employees should be able to use Bing Search without the integration from Microsoft Search.

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Microsoft Search causes Bing to be unavailable for our employees.

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