Forum Discussion
Delve Home Page is empty
My Delve home page is empty with only a little zone saying something like «Nothing to display» (I am using french UI so this is my own translation).
When the page loads, I briefly see some cards but they are replace with an empty screen.
If I use the mobile app, I do see the cards I was seeing before.
My URL changed to https://can.delve.office.com and I do not remember if the lost of content coincide but I think the timing of those changes is close.
Am I alone?
4 Replies
This has been an semi-regular occurrence in our tenant. Occasionally, it is resolved on its own. Generally, I have to put in a Support Ticket to have it resolved.
The items are gone, even missing Boards are still there, but you can't see or access them.
I have a post that covers my experience and a way to see if your data is gone or just "missing".
https://techcommunity.microsoft.com/t5/Delve/Delve-Boards-disappering/m-p/54715#M445
You can try this (just change the (your_tenant)):
Query to return XML. Search in the results for <d:Key>Title</d:Key> to find your Board Titles
https://(your_tenant).sharepoint.com/_api/search/query?querytext=%27path:tag%27&startrow=%270%27&rowlimit=%271000%27&Properties=%27IncludeExternalContent:true%27&SelectProperties:%27Title%27
I openned a ticket and got a call from support this morning.
I was able to show that my home screen was empty;
I clicked on someone else's name to show that there were cards;
I clicked back on home and, surprise, the cards were there.
The support agent said that she didn't touch anything.
Home was empty for days, on any browser, but it all came back by itself.
Case closed but no explications.
Uppss...It's happening to me too in one of my test tenants cc Mark-Kashman
I did further verifications and:
- It's not browser related, I have the same in Chrome, IE and Edge
- It's not tenant wide, some users see the cards. Admin or not.
- It's only on home, if I click on a specific contact, I see their cards.
cc Mark-Kashman
