Forum Discussion
Delve Boards disappering
Has/is anyone experiencing their Boards disappearing? This is the 3rd time I have lost my Boards. I use them heavily to organize objects and it is a great way to keep like-minded items together.
I am not sure I am going to be willing to rebujild all my Boards again and this has been having a negative impact on the application and on adoption. The business is losing "faith" in being able to use aspects of the product.
Yes, I have opened a ticket (as I have for the other times). I'm just curious if others see this and how you mitigate the impact.
49 Replies
These boards disappear so often I given up on them.
Has anyone found an answer on the disappearing boards? Mine is very similar to Guy's. Please help! I used that A LOT!!
I've also noticed my Boards disapear a few weeks ago. Today I create a new Board with a single item and it now appears as two new boards with different names but with the same item.
Did anyone get a procedure to fix this?
My boards are still there and the documents in them are still listed in favourites but the boards cannot be listed as favourites and listed on the left of my delve screen.
Been missing for about a week and does not matter if I use edge or internet explorer.
Shane
Eleni TsimiMicrosoft
Hi Shane,
You can see your boards (and document in it) from the left side
But if you click on "Favorites" from the left navigation, you can't see the boards under the "Favorites Boards" section?
Is that your issue?
- Searched when I ran into this today.....I'm now seeing this as well.
- I posted the above on Friday the 22nd, by Monday the 25th my boards were back.
- Naomi Moneypenny
Thanks for the updates on this thread.
Am checking in with the product team on this and also looping in Margrete Sævareid for visibility
Margrete SævareidThank you all for the updates. I am looping in Eleni Tsimi to further explain the latest updates in this thread.
I am also having issues with favourites disappearing - a couple of documents I've saved as favourites have gone. I have only been using Delve for a week and this was apparent right away.
I initially saved one document in the web portal (last week), when I logged back on Tuesday it had gone. I resaved this to my favourites along with another document on Tuesday. Today they are not showing in my favourites. When I seach for these two documents, they are showing as favourites. So it seems today the issue is that they are just not displaying in my favourites page. The documents I have been saving to my favourites are in Sharepoint sites.
I also installed the Delve app on my machine after I had saved these two documents to my favourites on Tuesday, however these favourites were not showing in the app, yet they were in the web. Has anyone else experienced this issue?
And today (3/20/2017) my boards (favorites) are empty....again.
My Boards exist, as do the tags for the Boards, but all the documents associated with a Board(s) are gone.
Very frustrating. I have been using Delve as a tool to sell adoption to the organization. If it cant be relied upon, then I can't use it.
I have been seeing this issue for about 3-4 months now. I'll assign a board to a document an it will work.
If I work with that document again the board will have disappeared and I'll have to re-assign it.
Very frustrating to use or to have anyone else want to even try to use Delve and boards for organization.
- I have seen the same and have tried to find trends. Office 365 Video items seem to stay on a board pretty reliably. But wiki pages from a SharePoint enterprise wiki seem to drop off instantly.
Product seems incredibly flakey with documents being displayed one day for 4/5 users who should see them and then disappearing for even myself the next day.
Update: Resolved (no root cause though)
Busy day for me
Apparently the 5 Board Limit is part of the new design. The rest of my Boards are listed in Favorites.
End result is, I have everything back to the way it was (except the new view, which is just Works as Designed)
I don't have or know the root cause for the issue yet.
Query to return XML. Search in the results for <d:Key>Title</d:Key> to find your Board Titles
https://(your_tenant).sharepoint.com/_api/search/query?querytext=%27path:tag%27&startrow=%270%27&rowlimit=%271000%27&Properties=%27IncludeExternalContent:true%27&SelectProperties:%27Title%27
- Thank you for your updates throughout the day. It's been a real help.
Hi All,
I know this is an old thread but i have had the same problem on a few occations. MS support were very good and got me back up and running on the past occations (Though i had to recreate favorites) but this time it is only my boards that are gone, not my favorite documents.
Happened yesterday morning. Fustrating as it was a good way for users to keep track of regular documets irrespective of whether they were on sharepoint or onedrive. Being flakey is harming the transision.
Anyone have simular.
Shane
Update
Using a query against Sharepoint to get a list of all my Board titles, I have recreated my Boards.
By adding one of the Board titles to a new document, the Board is recreated with the associated documents.
New issue is, It Delve will only display 5 Boards
I've not experienced any issues with Delve boards recently, but we're not the best tenant to use Delve generally, since Delve is still not showing any documents from private O365 Groups.
Update:
This morning several of my Boards reappeared (with the associated documents).
I am still missing 75% of my boards and my Favorites.
Based on a query performed against my tenant, at least the system knows about all of my Boards as I can see teh count, Titles, etc.
It seems this may be a rendering issue from Sharepoint.
I came here looking for a post like this (or I would've made one myself). Yesterday we had a big issue with Search/Delve going down for about 15 minutes. Then not too long after it came back up we had a new Delve "experience" with a new Favorites tab underneath analytics.
This wouldn't be a bad thing if it didn't completely remove all of the favorited documents. This issue was actually first discovered by my managers and I was able to confirm it. Interestingly enough, when I first click on it it shows a silhouette (sp) of the favorited documents but then a screen appears indicating I don't have any favorites (when in fact I do).
My boards are also missing.
I have attached two screenshots. Maybe it's coincidence that I had four favorited documents and it's showing four before saying I have none.
I saw/see the same thing when accessing a Board (that I recreated) or my favorites.
It seems coincidental on the count of ghost objects that display before resolving to zero.
