Forum Discussion

Bill Diekmann's avatar
Bill Diekmann
Iron Contributor
Oct 13, 2016

Delve Boards disappering

Has/is anyone experiencing their Boards disappearing? This is the 3rd time I have lost my Boards. I use them heavily to organize objects and it is a great way to keep like-minded items together.   ...
Delve
Margrete Sævareid's avatar
Margrete Sævareid
Icon for Microsoft rankMicrosoft
Jun 21, 2017

Thank you all for the updates. I am looping in Eleni Tsimi to further explain the latest updates in this thread.

Leanne Priest's avatar
Leanne Priest
Copper Contributor
Jun 21, 2017

I am also having issues with favourites disappearing - a couple of documents I've saved as favourites have gone. I have only been using Delve for a week and this was apparent right away.

 

I initially saved one document in the web portal (last week), when I logged back on Tuesday it had gone. I resaved this to my favourites along with another document on Tuesday. Today they are not showing in my favourites. When I seach for these two documents, they are showing as favourites. So it seems today the issue is that they are just not displaying in my favourites page. The documents I have been saving to my favourites are in Sharepoint sites.

 

I also installed the Delve app on my machine after I had saved these two documents to my favourites on Tuesday, however these favourites were not showing in the app, yet they were in the web. Has anyone else experienced this issue?

  • Eleni Tsimi's avatar
    Eleni Tsimi
    Icon for Microsoft rankMicrosoft
    Jun 23, 2017

    Hi all,

     

    Regarding Boards, there have been some changes lately, in order to mitigate the issue with the missing documents from boards. We had to limit the content types that can be added to a board. For the time being, you can add to a board only those documents that have the board icon in the content card. (Documentation)

     

    Examples of filetypes that can be added to a board are: Word, Excel, PowerPoint, PDF, OneNote (the most common filetypes) but other content types like images (png, bmp, gif...) will not be supported.

     

    This is an interim solution in order to ensure that you won't be adding something to a board which will later not be available. We are working on having support for all content types.

     

    For the favorites issue Leanne Priest mentioned, I have reached out to her separately for more info.

     

    We appreciate your feedback so please keep posting if you continue having issues with the boards/favorites.

     

    Thanks,
    Eleni

    • Bill Diekmann's avatar
      Bill Diekmann
      Iron Contributor
      Jul 05, 2017

      Eleni Tsimi All of the documents that have disappeared from my boards are standard MS documents (Word, excel, Powerpoint) and PDFs.

       

      It does not matter where these items are stored (email, sharepoint, onedrive), nor does it matter if it is associated with a board or just marked as a favorite.

       

      I have used some of the diagnostic tips from Support and it seems my docs are still marked this way, but do not show up. The XML output of my some of my boards does not match what my boards display (number of items). 

      • Guy Johnson's avatar
        Guy Johnson
        Iron Contributor
        Jul 18, 2017

        This app or whatever we call it has gone from bad to worse. First I can't assign boards; then when I do assign them they won't hold; then we can't assign to some file tyes that used to work before; now the "Me" section hasn't updated for a week even though I'm working with files daily.

         

        This either needs to work or it needs pulled. Too many things are getting rolled out that are half-baked.

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