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ParkerJosh's avatar
ParkerJosh
Copper Contributor
Aug 28, 2025

Windows 11 lock screen bug

We are having an issue where some users cannot log back into windows 11 after going to a lock screen. Windows will tell you the password or username is incorrect even though the credentials are defia...
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smit2030's avatar
smit2030
Copper Contributor
Oct 02, 2025

We are starting to see this exact issue as well.  It is inconsistent and doesn't happen every time the screen locks.  I have found the easiest workaround is to completely disconnect from the network (e.g. unplug the ethernet cable) and then the password will let us back in, without having to reboot.

I am Windows 11 24H2, domain joined.  I had a Windows PIN + Hello enabled and found removing those help - for a while.  We did recently introduce a single Windows Server 2025 domain controller into our environment so I can't help but wonder if that has something to do with it, but I haven't had time to test yet.

We have seen several variations on the error message:

 - Your password was changed on a different device.  You must sign in to this device once with your new password, and then you can sign in with you PIN.

 - The username or password is incorrect.

 - The password is incorrect.  Try again.

 

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