Forum Discussion

yogeshjoshi's avatar
yogeshjoshi
Copper Contributor
Jul 21, 2024

we couldn't find a camera compatible with window hello face!

I am not able to use Windows Hello Face. I have tried all kinds of troubleshooting, but I am not able to use it. How can I fix it? It is repeatedly giving the error that we could not find a camera compatible with Windows Hello Face! I have also uninstalled the Facial Recognition (Windows Hello Face) optional feature and downloaded it again, but it is still not getting fixed. And my laptop camera is also working properly

 

  • Only a subset of cameras support Windows Hello. There does not appear to be a list of compatible devices. I use a Logitech Brio which is compatible.
    You need to check with your device's manufacturer.

    • yogeshjoshi's avatar
      yogeshjoshi
      Copper Contributor
      Dear Julian sharp,

      Thank you for the information regarding compatible cameras with Windows Hello. I appreciate Julian Sharp's input and suggestion of using the Logitech Brio.

      I will definitely look into checking with my device's manufacturer to ensure compatibility.

      Thank you once again for your assistance.

Resources