Forum Discussion
Lost my courses and level progress on my learn profile
MicrosoftKyloR85 (and everyone else reporting the issue) will you please provide your Learn username to better help us figure out what is happening?
You can find this by going to learn.microsoft.com, clicking on the Me Control in the top right, clicking on Profile, then copying the last portion of the URL (https://learn.microsoft.com/en-us/users/<username>/).
- Hello Derek_Patterson , I am having the same issue. My learn profile is no longer available. I have earned many achievements (Trophies, badges... etc) as part of my skills. I think when I last looked, I had approx 38 badges and approx 8 trophies. Do we have a status on this yet. Thank you in advance. Please let me know if you have any questions. My learn username is
email address removed for privacy reasons . I have reached out to many channels over the last few weeks without any luck. Please help me. Thank you. Mike- Hello, will anyone be able to help me resolve this issue, please. Thank you
- Based on the response given in this thread, Microsoft's current position seems to be that, at least some of, our profiles were deleted due to a GDPR request and that they are irrecoverable. Your case may be different.
If anyone with this issue is covered by GDPR or similar registration (UK GDPR for me). I can only suggest that you make a complaint to the relevant Microsoft DPO. For UK and EU residents, this is:
EU Data Protection Officer
One Microsoft Place
South County Business Park
Leopardstown
Dublin, 18 Ireland
Email: email address removed for privacy reasons
Telephone: +353 1 7063117
- Old account, now vanished: RichYule (I think, can't access now)
New, blank account (Entra ID): richardyule-8597
New, blank account (MSA): richyule-8887
I tried both Entra and MSA accounts since my certifications were under my MSA account and Learn was under Entra ID - they were linked together. - The profile I had before, which suddenly disappeared:
https://learn.microsoft.com/sv-se/users/matsantonsson-9822/
and my current profile (empty):
https://learn.microsoft.com/sv-se/users/matsantonsson-7031 Derek_Peterson my learn username is handyanasumitraatmaja
- Derek_PetersonIt appears as though your profile was created today. Is that correct?
Derek_Peterson the last one is indeed created today, but I also have old one with the same email and connected to the same MCID which I forgot the username. The old one that has all my progress and achievements is somehow gone as mentioned when I was about to log in to Learn today, I was prompted to create a new profile.
- Derek_PetersonThank you both. We're looking into what could be going on.
- Derek_PetersonMichael, it appears as though your profile was created Feb 20th and I'm seeing multiple achievements starting on that date. Was it created around Feb 20 and what are you seeing that is missing?
https://learn.microsoft.com/en-us/users/michaelgooch-2403/No feb 20 was when it went blank and forced me to create a new account. My previous account was many years old and I have no idea what the username was as it was tied to my email address. The progress in the new account is correct for what I have accomplished since then but nothing before that date shows. Also both old and new accounts where also tied to my certification id if that helps.
