Issue with launching the Power BI certification exam

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jialumushroom Hello! You've posted this in the Tech Community Discussion space, which is intended for content around the Microsoft Tech Community website itself, not products or other topics such as certifications.

 

While I'm moving your query to the Microsoft Learn community as it's the most closely related to your question, my recommendation would be to seek out the official https://docs.microsoft.com/en-us/learn/certifications/help to answer your question.