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Annie_herrero's avatar
Annie_herrero
Copper Contributor
Jan 25, 2024

I'm signed out of Microsoft when i use the numeric keypad

Good morning.

 

For about 3 weeks now I'm having a problem with my keyboard, when I press a key on the numeric keypad part it kicks me out of the session and I have to enter the login credentials again. It doesn't always happen, but it never happens when I press any key other than the numeric one. The last few days it's also happening when I move the mouse.

 

I'm signed out of Microsoft when I use the numeric keypad

 

The windows edition we use here is the Enterprise and my computer is a Dell Latitude 5520. I have all windows updates up to date (including optional ones) and dell drivers updated with the Dell Command update.

 

I don't know why this could be, I need some suggestions, please.

 

Thank you very much in advance. I'll leave my computer's OS specs down here.

 

Best regards.

 

Windows 10 Enterprise Edition

Version 22H2

Installed on 05/11/2021

CompilaciĆ³n del OS 19045.3930

Experiencia Windows Feature Experience Pack 1000.19053.1000.0

  • cathg35's avatar
    cathg35
    Copper Contributor

    Annie_herrero Same happens here but only with the - key on the numeric keyboard. It's driving me insane! Please someone help!

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