Forum Discussion

underQualifried's avatar
underQualifried
Brass Contributor
Apr 02, 2026

Do XDR Alerts cover the same alerts available in Alert Policies?

The alerts in question are the 'User requested to release a quarantined message', 'User clicked a malicious link', etc. About 8 of these we send to 'email address removed for privacy reasons'. That administrator account has an EOM license, so Outlook rules can be set. We set rules to forward those 8 alerts to our 'email address removed for privacy reasons' address. This is, very specifically, so the alert passes through the @tenant.com address, and our ticketing endpoint knows what tenant sent it. But this ISN'T ideal because it requires an EOP license (or similar - this actually hasn't been an issue until now just because of our customer environments). I've looked at the following alternatives: - 

 

  1. Setting email address removed for privacy reasons as the recipient directly on the Alert Policies in question. This results in the mail going directly from microsoft to our Ticketing Portal - so it ends up sorted into Microsoft tickets. and the right team doesn't get it. 
  2. SMTP Forwarding via either Exchange AC User controls or Mail Flow Rules. But these aren't traditional forwarding, and they have the same issue as above.  
  3. Making administrator @tenant.com a SHARED mailbox that we can also login to (for administration purposes). But this doesn't allow you to set Outlook rules (or even login to Outlook).

I've checked out the newer alerts under Defender's Settings panel - XDR alerts, I think they're called. Wondering if these can be leveraged at all for this? Essentially, trying to get these Alerts to come to our external ticketing address, from the tenants domain (instead of Microsoft). I could probably update Autotask's rules to check for a header, and set that header via Mail Flow rules, but.. just hoping I don't have to do that for everyone.

 

 

No RepliesBe the first to reply