Forum Discussion
2024 Sender Requirements - How are you handling valid e-mails sent to junk?
Type #1 [Junk] and Type #2 [Not Junk] fix your borderline cases where a message may or may not be spam depending on the recipient viewpoint. If like me you are also harvesting the sightings for your own defensive operation then they are also useful canaries. However, the optimum outcome is to not delay your recipients with these procedures. For the persistent cases you are really just putting off action whilst your recipient Outlook settings gradually fill with exceptions.
For the junk senders I either block them in the anti-spam policies or add them to a mail flow rule if I think they might morph. Remember that left unchecked, junk senders will fill your recipient Inboxes to the point of uselessness. Where a sender is most frequently grey, I have no problems ensuring their trip to Junk with a mail flow rule mandating SCL 5 or 6 and letting my recipients phish out the ones they want with a Not Junk report.
For false positives I'm afraid that you have no choice but to look at the product limits for the Tenant Allow/Block and the security polices, and then work out which of your senders you want to save. There will also be some cases where you have to go to Product Support and say "I've tried everything", but make sure that you have before you make that call.
Thanks for your reply!
Type #1 [Junk] and Type #2 [Not Junk] fix your borderline cases where a message may or may not be spam depending on the recipient viewpoint. If like me you are also harvesting the sightings for your own defensive operation then they are also useful canaries. However, the optimum outcome is to not delay your recipients with these procedures. For the persistent cases you are really just putting off action whilst your recipient Outlook settings gradually fill with exceptions.
For the junk senders I either block them in the anti-spam policies or add them to a mail flow rule if I think they might morph. Remember that left unchecked, junk senders will fill your recipient Inboxes to the point of uselessness. Where a sender is most frequently grey, I have no problems ensuring their trip to Junk with a mail flow rule mandating SCL 5 or 6 and letting my recipients phish out the ones they want with a Not Junk report.
For false positives I'm afraid that you have no choice but to look at the product limits for the Tenant Allow/Block and the security polices, and then work out which of your senders you want to save. There will also be some cases where you have to go to Product Support and say "I've tried everything", but make sure that you have before you make that call.