Forum Discussion

Steve Switzer's avatar
Steve Switzer
Copper Contributor
Feb 05, 2019

No logs seen after upgrade to checkpoint 80.20

Hi ALL

 

The network team upgraded the firewall to checkpoint r80.20 and now we cannot see any logs from them do you know why this might be ?

 

Steve

Cloud App Security

2 Replies

  • Danny Kadyshevitch's avatar
    Danny Kadyshevitch
    Former Employee
    Feb 06, 2019

    Hi Steve,

     

    Please contact support team to help you troubleshoot this. This can be done directly from CAS portal, top right corner '?' > Support.

    It would be helpful to get more info on whether traffic comes in and fails to be processed or whether data is not being sent at all from log collector to MCAS.

     

    Thanks,

    Danny.