This past May, we released organizational messages in the Microsoft 365 admin center to public preview. Since then, we have added key capabilities based on customer feedback, like the ability to deliver messages in Windows 10. Today, at Ignite 2024 in Chicago, we are excited to announce that organizational messages is now generally available to commercial customers worldwide.
Organizational messages enhances communication by empowering administrators, comms professionals, and organizational leaders to reach people in their organizations through the Microsoft products they use every day, like the Teams app and Windows interfaces. By bringing native, branded, and customized messages to enterprises, this feature provides an engagement platform that not only allows the enterprises to use their own voice, but also lets them leverage powerful locations, like anchored popups (“Taskbar”) within the Windows 10 and 11 interfaces to communicate with their users.
Organizational messages enables enterprises to control such powerful short-form communications, giving them the opportunities to drive product adoption, urgent push notifications about service health, and other initiatives that matter to their organizations.
Organizational messages provides a centralized experience for creating, managing and reviewing your messages. Here are some of the key features:
- Central management: View template-based organizational messages created from various admin experiences like Usage reports, Adoption Score or Advanced Deployment Guides, all from a single location within the Microsoft 365 admin center.
- Message creation: Users with an organizational messages writer role can create fully customized messages or customize template-based messages (message text or destination URLs) to suit your organization’s voice and message purpose.*
- Product locations: Choose from several Windows 10 and 11 locations or a Teams location to engage with your users in their flow of work.
- Message scheduling and urgent messages: Schedule any messages for delivery to your users during specific date ranges. Some Windows 10 and 11 interfaces can be programmed for urgent delivery.
- Flexible targeting: Focus messages to the right recipients using your existing user groups or more advanced attributes, such as department or location.*
- Approval workflow: Users with an organizational messages approver role can ensure that every custom message is reviewed and approved before being sent out.
- Message activity reporting: Track the effectiveness of your messages with detailed reporting to gauge the impact of your employee outreach.
We believe that organizational messages will significantly enhance your ability to communicate with your organization. We look forward to seeing how you use this new feature to keep people in your organization informed and engaged. Learn more about organizational messages and let us know how you are using it in your organization.
An animation showing the organizational messages in the Microsoft 365 admin center
*Note: Availability of certain features, such as fully custom messages and Entra attribute-based targeting, depends on an enterprise’s licenses. Learn more about license requirements in the documentation here.
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