Forum Discussion
Small group shared calendar does not update
Maria,
Let me clarify the issue. It is not what you stated below. All users have the group favorited and see it in the left nav bar no problem.
The issue is that when 1 user adds an appointment to the shared calendar it never shows up on the other members shared calendar in outlook. In order to get the new appointment to show up the user has to click on the group in outlook, and open the calendar from within the group interface in a new window, then the appointment appears on the shared calendar in the new window, and their original outlook calendar window.
Thank you for the clarification, Robert.
Could you please file a support ticket so I can get your logs and pass them to our engineering team?
Regarding some owners unable to book calendar events on group calendar, could you provide me with more details? Is it just group appointment that they're unable to create? Or they cannot send meeting invites to group members either? Any error messages?
Thank you again for reporting these issues.
-Maria
I will file a ticket asap and provide you the number.
I fixed the issue with some owners being unable to add items by rebuilding their outlook profile. that part of the issue is now resolved, everyone can book. Not sure why I had to rebuild their profile but no worries there.
Hi Robert,
I couldn't find your ticket but our engineering team confirmed that this is a known issue and we're currently rolling out the fix. I'll keep you updated as we make progress on this.
Thank you,
-Maria
thank you maria, the end users have not reported any more trouble after I changed the setting in the profile to not download shared calendars, so I did not want to disturb them. I will keep an eye out here for any new info. if you have time, could you message me with some details of the known issue?