Forum Discussion
Small group shared calendar does not update
Hi Robert,
Assuming that Outlook 2016 (not web client) is your team's main Outlook client, I'm gathering two issues here:
- Some group members do not see specific groups in the left nav in Calendar tab so they have to go back to Mail tab, go to groups folder and then click on group calendar link found in the ribbon.
- Unable to see all your groups in Calendar tab is a known limitation and we're currently working to address this.
- But in the meantime, one workaround would be to favorite groups to ensure that they appear in Calendar tab.
- Some users could not book the calendar even though they had owner rights in the group.
- Are they getting any errors when try to book events on group calendar? If so, could you please share screenshots with me?
-Maria
Maria,
Let me clarify the issue. It is not what you stated below. All users have the group favorited and see it in the left nav bar no problem.
The issue is that when 1 user adds an appointment to the shared calendar it never shows up on the other members shared calendar in outlook. In order to get the new appointment to show up the user has to click on the group in outlook, and open the calendar from within the group interface in a new window, then the appointment appears on the shared calendar in the new window, and their original outlook calendar window.
Thank you for the clarification, Robert.
Could you please file a support ticket so I can get your logs and pass them to our engineering team?
Regarding some owners unable to book calendar events on group calendar, could you provide me with more details? Is it just group appointment that they're unable to create? Or they cannot send meeting invites to group members either? Any error messages?
Thank you again for reporting these issues.
-Maria
I will file a ticket asap and provide you the number.
I fixed the issue with some owners being unable to add items by rebuilding their outlook profile. that part of the issue is now resolved, everyone can book. Not sure why I had to rebuild their profile but no worries there.
