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Deleted's avatar
Deleted
Aug 29, 2016
Solved

No categories in Admin Portal to open case related to office365

Hello Microsoft,

 

There is no section in Admin Portal under Support -> Service Requests to open any tickets related to o365 Groups?

 

is it already known if so when can we expect it to visible?

 

Thanks 

  • Eric Zenz's avatar
    Eric Zenz
    Aug 29, 2016

    At the moment, I'd start with the affected service (e.g. Exchange for group email). I'll follow up with support to see whether they've planned for (or against) a groups node. 

  • Андрій Приймак's avatar
    Андрій Приймак
    Copper Contributor
    Sep 15, 2016

    IMHO. If you don't now your service request category - pick-up nearest. Someday i create SR about Planner in project category (when planner be in beta), when support contact me - they move my SR to the right support group.

  • Deleted's avatar
    Deleted
    Aug 30, 2016
    I think it depends because groups touch a lot of functionality where sometimes you would need a exchange admin and sometimes you need SharePoint support. kr, Paul

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