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Ravin Sachdeva's avatar
Ravin Sachdeva
Icon for Microsoft rankMicrosoft
Sep 01, 2017

Introducing 'Follow in inbox' and other improvements for managing group emails in Outlook

The latest set of updates for Groups in Outlook introduces new ways to manage the group emails you receive in your inbox. These updates are, in large part, based on customer feedback about the Groups...
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groups
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Sohail Merchant's avatar
Sohail Merchant
Brass Contributor
Jan 29, 2018

Ravin Sachdeva  I have a strange issue and wonder if you could help!  I have an Office 365 Group where I have enabled the setting so that everyone in the group would receive emails directly to their inboxes.  Now when I click the icon below.  It doesn't work.  It goes back to 'Off' postion

Same experience with this link (although it should be saying 'Following' considering the settings above):

You will see nothing instead of a green tick 'Following'.  All other groups are working fine. I having issue with one particular group.


 

Thanks

  • Ravin Sachdeva's avatar
    Ravin Sachdeva
    Icon for Microsoft rankMicrosoft
    Apr 06, 2018
    Hi Sohail, were you able to create a support ticket for this issue?
  • Mark Campbell's avatar
    Mark Campbell
    Copper Contributor
    Apr 05, 2018

    I am having this exact issue.  I change the setting to 'Follow the Inbox' and it immediately goes back to 'Not Following'.  I am an owner of the group.

    • Sohail Merchant's avatar
      Sohail Merchant
      Brass Contributor
      Apr 19, 2018
      Yes, I had to create a support ticket to resolve this. After few weeks of investigation it was fixed. Apparently, there is a members list behind the scenes and Owner wasn't included in that list. It will need to be fixed by the Engineering team. Hope this helps.
      • Michael Artz's avatar
        Michael Artz
        Copper Contributor
        May 29, 2018

        We aren't seeing this functionality as yet can you advise?

         

        We really need it to work around team emails being forwarded to group email address and reverse. Unless there's a better solution in the meantime?

    • Ravin Sachdeva's avatar
      Ravin Sachdeva
      Icon for Microsoft rankMicrosoft
      Apr 06, 2018
      Mark, did this issue get resolved for you? It could have been an intermittent failure on the API.

      If the issue still persists, can you confirm if anyone else in your group is facing the same? If so, can you create a support ticket?

      Thanks!
      • Mark Campbell's avatar
        Mark Campbell
        Copper Contributor
        Apr 10, 2018

        Hi Ravin,

         

        So, originally I was added as an owner of the group by the tenant administrator, through the Admin app.  This gave me the ability to manage the O365 Group, but for some reason I couldn't save the setting to Follow the inbox. I had him remove me as a member/owner, and had one of the other Owners add me through the group interface itself.  This allowed me to Follow the inbox properly.

         

        Ultimately, I have the functionality I need, however, this seems to be a bug...?

         

        Mark.

  • Krish Gali's avatar
    Krish Gali
    Former Employee
    Feb 07, 2018

    Hi Sohail, this looks like a bug. Can you please open a support ticket so we can get the details necessary to investigate this further?

    Thanks,

    Krish

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