Forum Discussion
Microsoft 365 Copilot licensing confusion
I was able to resolve this issue independently, and can confirm that enabling PAYGO and a capacity pack does allow unlicensed users to access SharePoint Agents.
I followed the guidance provided here: https://learn.microsoft.com/en-au/copilot/microsoft-365/pay-as-you-go/copilot-capacity-packs.
It would be helpful if Microsoft offered clearer information regarding licensing requirements for Copilot and other products. In this instance, while the tutorial enabled me to implement a working solution, some details were ambiguous. Notably, the referenced page states the following at the bottom:
"End-users using Microsoft 365 Copilot Chat or SharePoint agents must have a Microsoft 365 Copilot license to access Copilot features. The capacity pack and pay-as-you-go billing setup affects billing for credit usage, not the user license requirements. Make sure your users are licensed for Microsoft 365 Copilot; the capacity pack covers the extra agent credit costs, not the core Copilot access."
This clarification appears to contradict earlier guidance and may cause confusion for administrators.
I was able to resolve this issue independently, and can confirm that enabling PAYGO and a capacity pack does allow unlicensed users to access SharePoint Agents.
I followed the guidance provided here: https://learn.microsoft.com/en-au/copilot/microsoft-365/pay-as-you-go/copilot-capacity-packs.
It would be helpful if Microsoft offered clearer information regarding licensing requirements for Copilot and other products. In this instance, while the tutorial enabled me to implement a working solution, some details were ambiguous. Notably, the referenced page states the following at the bottom:
"End-users using Microsoft 365 Copilot Chat or SharePoint agents must have a Microsoft 365 Copilot license to access Copilot features. The capacity pack and pay-as-you-go billing setup affects billing for credit usage, not the user license requirements. Make sure your users are licensed for Microsoft 365 Copilot; the capacity pack covers the extra agent credit costs, not the core Copilot access."
This clarification appears to contradict earlier guidance and may cause confusion for administrators.
Thank you for this response. I'm not that technical but I don't think this addresses my challenge. My product is for individuals not business. Also, does it mean that with my current product, I can't use apps like word and excel until I buy the additional license for Copilot capacity pack (whatever that is)? Could it be that I bought the wrong product because all I wanted was an office suite: word, ppt, excel etc.?
