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Copilot Protected - Work Account Issues
We've been seeing mixed results with Copilot (Preview) and Edge with our organization Work Accounts. Yesterday, we weren't seeing the protected status at the top when logging in. Eventually I opened...
Well, figured it out. Once you sign out and sign back into https://copilot.microsoft.com in the Edge browser (if it wasn't already showing Protected), within several hours both the Copilot (preview) app and the Edge Copilot toolbar will update to show Protected. It is not immediate. It was anywhere from a 6 to 8 hour wait for us before it the app showed that it was Protected.
You're right, it seems there might be a delay in the Copilot (Preview) app and Edge Toolbar reflecting the protected status even though the website shows it correctly. Here's what you and your colleagues can try:
Wait a few hours: You mentioned it took a few hours for your app and toolbar to update after signing out and back in on the website.
Restart Microsoft Edge and Copilot App: Sometimes a simple restart can help with syncing information.
Check Copilot Settings: While you can't directly log out of the Copilot app itself, you can double-check the settings to ensure protected mode is enabled.
-Open the Copilot (Preview) app.
-Click on the Settings icon (gear symbol) in the sidebar.
-Under "General," make sure "Enable protected mode" is checked.
Wait a few hours: You mentioned it took a few hours for your app and toolbar to update after signing out and back in on the website.
Restart Microsoft Edge and Copilot App: Sometimes a simple restart can help with syncing information.
Check Copilot Settings: While you can't directly log out of the Copilot app itself, you can double-check the settings to ensure protected mode is enabled.
-Open the Copilot (Preview) app.
-Click on the Settings icon (gear symbol) in the sidebar.
-Under "General," make sure "Enable protected mode" is checked.