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bciamarra
Aug 20, 2026Occasional Reader
Copilot Call Delegation Does Not Work with Compliance Recording Applications
Hello,
I was able to isolate an issue related to Copilot Call Delegation and compliance recording applications.
We have successfully configured Copilot Call Delegation and confirmed that it functions as expected in a standard Teams Phone environment. However, when a compliance recording application is assigned to the user, Copilot Call Delegation no longer works correctly. The Copilot delegate does not join or participate in the call as expected.
Has anyone else encountered this behavior? Is there a known limitation, compatibility issue, or recommended configuration when using Copilot Call Delegation alongside Teams compliance recording solutions?
Any guidance from the Microsoft product team would be greatly appreciated.
Thank you.
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