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hongwoo_jin's avatar
hongwoo_jin
Brass Contributor
Jul 28, 2025

About enabling web search in Microsoft 365 Copilot

Hi, 

Anyone who knows how to enable web search in Microsoft 365 Copilot chat?,

We've already set like this below. 

  • Set both Microsoft 365 E5 and Microsoft 365 Copilot licenses to all users.
  • set policy on config.office.com as "allow web search in copilot" as the option "Enabling both Microsoft 365 copilot and Microsoft 365 Copilot chat

But unfortunately , If I go to work Microsoft 365 copilot section in teams, web searh looked greyed out, and If I go to web Microsoft 365 copilot section even if I try to search contents, it shows web search is offline.  

 

Do you have this symptoms? If you have any experience of this , please share with this

 

Thx

 

2 Replies

  • hongwoo_jin's avatar
    hongwoo_jin
    Brass Contributor

    Thank you for your reply, but we've already enabled web search in the M365 Admin Center, if we go to link in the M365 Admin Center, this redirected to config.office.com . 

    We assigned M365 E5 and M365 Copilot license, I think this is valid licenses to use it. 

    Do you have any idea more to resolve this? 

  • JemSillabub's avatar
    JemSillabub
    Iron Contributor

    First, ask the administrator to enable web search in the M365 Admin Center. With a valid license, you'll be able to use the internet-connected feature in Copilot.

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