Forum Discussion

cosmini's avatar
cosmini
Copper Contributor
Feb 04, 2020

unable to synch with OneDrive

hi folks, all of a sudden, I am not able to synch my OneNote files, coming from OneDrive, in fact, all notebooks are coming in as empty.  On OneDrive, I see the full files (the latest, with latest c...
aa_7887's avatar
aa_7887
Copper Contributor
Feb 06, 2020

Pernille-Eskebo_support

Exactly same problem here....

* MS office Pro Plus 2010 version of OneNote desktop 32 bit- ver. 14.0.7237.5000 (32-bit)

* Win 10 Pro 64-bit

This broke around 2/2 or 2/3 2020

 

Unable to load notebooks, 

Is this issue related to issue with certificates you guys had 2 days ago with Teams application?

Kindly advise about solution, how to fix this...I have verified the notebooks are in place on OneDrive and can open them in other versions of OneNote as well... but really want to use the DESKTOP version which offers the features I need.

Thanks

 

  • cosmini's avatar
    cosmini
    Copper Contributor
    Feb 09, 2020

    looks like it's working fine with OneNote 2016.  Have not tried it with OneNote 2013.

    Any feedback from folks with knowledge of the issue?

    thanks bunches,

    Cos

    • aa_7887's avatar
      aa_7887
      Copper Contributor
      Feb 12, 2020

      cosmini 
      Hi,

      can you please give more details...

      What did you install?

      I want to keep using Desktop version for the features it has, also I have a license for 2010 office.

      What version precisely did you install?

      Is it free upgrade?

       

      Thanks

      • cioan655's avatar
        cioan655
        Copper Contributor
        Feb 12, 2020
        I have installed OneNote2016 and it looks good;
        funny thing, I have another (older) windows10 computer with OneNote2010 and I have no problem with that one. So there must be something else that's blanking out notebooks on the problematic computer, maybe caching or something.