Forum Discussion
Sync error - need help ASAP
Use school email for OneNote. got a job as a tutor, then my email changed. I'm guessing that cause the error. I have talked with tech support from my university. They joined the two emails or something. Still have sync issues. Recently called back, and they told me that a lot of student are having OneNote sync errors as well.
Onenote for windows 10 Version 16001.14326.20018.0
School: UTSA San Antonio Texas
Cannot update OneNote any further. Unless windows store is bugged. I have updated windows 10 all the way to fix the issue but it is still there.
NO I will not "sign out and sign back in" because that will risk loosing data. I have gone through the forums and nothing has helped. I have tried resetting the windows store with the wsreset command. Still not syncing.
ERROR:
Page has never been synced | E0001462 bukxq 30105 | 2a3f0668-a1c9-4fb4-91f1-75894f13f2e2 202109040400
20 Replies
- we have same problem
notebook still sync normally -> close -> re-open -> loading forever!- temp solution to use legacy onenote app
- install https://c2rsetup.officeapps.live.com/c2r/download.aspx?productReleaseID=OneNoteFreeRetail&platform=x86&language=en-US&version=O16GA&Source=O16ONF
- run app C:\Program Files\Microsoft Office\root\Office16\ONENOTE.EXE
open/sync notebook!
we are having the same issue since Sep 03, our one is intermittent and it might work for a bit then will get the sync error. This only happens in the Windows 10 OneNote App, others still work eg Via Teams/online onenote and using the other onenote app. I've been in touch with microsoft support but they keep giving me the run around. It seems to be happening to other organizations as well but i'm told it's not a widespread issue and they cannot replicate. Btw it's affecting our ENTIRE organization not just 1 or 2 users.
