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We often receive complaints from users that they are unable to open a shared document in Word (desktop).
They receive a link, are able to open it in the Word browser app, when opening it in Wor...
Hello Salvatore,
The message may be self-explanatory but it's not correct. The user has only one account. The message is generated by Word, so trying an inprivate session doesn't impact this.
They are logged into Outlook Online with their account, they click a link to a document, it opens in Word Online, without problem.
From there they open it in Word desktop and they are requested to log after which the error appears.
Bart
We are having the same issue.