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AmyOak's avatar
AmyOak
Copper Contributor
Apr 13, 2023

Sorry, another account from your organization is already signed in on this computer

Hi Team,

 

I am using Microsoft 365 for work.  I have two PC, one is a notebook, one is a desktop in the office.  I tried to open a file from One Drive from my desktop PC.  The system will ask me to log in MS 365 which I did but returned this error message, "Sorry, another account from your organization is already signed in on this computer".

 

The same is not happening on my notebook PC.  I think this is a serious MS bug which is so annoying.  I don't know how to fix this.  Could you please look into this?

 

Please note that I have two One Drive accounts under the same email address.  One is for my personal One Drive and the other is for my work One Drive.  I am not sure if this causes the error/bug.

 

Many thanks,

 

Amy

microsoft 365
office 365
onedrive
    • Robert_ITman's avatar
      Robert_ITman
      Copper Contributor
      Mar 25, 2024

      That article does not have the solution - it needs to be updated with this info:

      SOLVED by giving the user that is already logged into Office a license with office installs - as admin, edit the user logged in and activate application license for Standard or above … Basic will not work – and you might need to first deactivate another user to free up the license (and later give them Basic or order more Standard or above).

       

      FYI - The real issue is that a user is already logged in and the pop-up forcing license activation makes it impossible for us to click on "Account" and change which user is logged into Office. Until now, Microsoft used to allow us to use several accounts for the one install … and in making this change they forgot that we might need to change which account is logged in. A simple solution for Microsoft would be to log us out first and then ask for activation key or login.

  • Robert_ITman's avatar
    Robert_ITman
    Copper Contributor
    Mar 25, 2024

    SOLVED by giving the user that is already logged into Office a license with office installs - as admin, edit the user logged in and activate application license for Standard or above … Basic will not work – and you might need to first deactivate another user to free up the license (and later give them Basic or order more Standard or above).

     

    FYI - The real issue is that a user is already logged in and the pop-up forcing license activation makes it impossible for us to click on "Account" and change which user is logged into Office. Until now, Microsoft used to allow us to use several accounts for the one install … and in making this change they forgot that we might need to change which account is logged in. A simple solution for Microsoft would be to log us out first and then ask for activation key or login.

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