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EduardoGcia's avatar
EduardoGcia
Copper Contributor
Jul 18, 2022

Outlook search not working properly in shared mailboxes

We have people using shared mailboxes, their outlook is in cached mode for the main inbox but for shared mailboxes the cache is off. When they try to search in a shared mailbox, they are getting diff...
Microsoft 365 Apps
Outlook
Andrew Mills's avatar
Andrew Mills
Copper Contributor
Oct 29, 2023

EduardoGcia 

From my observations - this issue is created when switching to the 'Try the new Outlook' and then switching back.

Recreating the profile (not duplicate) does appear to fix this... but don't use the 'Try' feature again!

One of my machines fixed itself after a weekend and the shared mailbox seemed to have reset itself (opened blank and empty, then slowly repopulated) but I cannot find a way to force this fix on another affected machine.

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