Forum Discussion

Jetski777's avatar
Jetski777
Copper Contributor
Oct 05, 2020

OneNote Crashes on Google Pixelbook (Chromebook)

I have a Google Pixelbook that I use daily and I am having issues with OneNote on this Chromebook. If I use http://onenote.com/ in the Chrome browser, it shows my OneNote notebook. Once the notebook is selected, OneDrive is shown briefly, then a selection to install the OneNote Android App or "Not Now". If I select "Not Now", the browser display goes back to the OneDrive listing of files.

 

If I install the OneNote Android App, My OneNote Notebook, Sections and Pages display fine. I can also select a Page and display it. But If I click on the page to edit, OneNote crashes. Tried uninstalling the app and reinstalling, same issue.

 

I cleared the browser cache but there is still the same issue with OneNote Online.

The issue with the OneNote Android App is there with any page in any section of my (one) notebook. I can use the OneNote app on my Pixel 3a phone fine and can edit these pages fine on that phone.

 

I exported then imported my notebook per the procedure at

https://support.microsoft.com/en-gb/office/export-and-import-onenote-notebooks-a4b60da5-8f33-464e-b1ba-b95ce540f309

The export and import worked fine and now I have a new "xx-1" notebook in addition to my original one. Unfortunately, same issue with the new notebook.

 

Google Pixelbook

ChromeOS Version 86.0.4240.49 (Official Build) beta (64-bit)

OneNote App version 16.0.13231.20222

6 Replies

  • Jetski777's avatar
    Jetski777
    Copper Contributor

    Jetski777

     

    The OneNote app is now working on my Pixelbook with these OS/App versions:

     

    Google Pixelbook

    ChromeOS Version 87.0.4280.24 (Official Build) beta (64-bit)

    OneNote App version 16.0.13328.20244

     

  • AlohaMax's avatar
    AlohaMax
    Copper Contributor

    Jetski777 

     

    I have the exact same issue.  Hopefully this is resolved soon.  The web version isn't bad, but IDK how to pin it to my desktop... lol 

  • nombrecinq's avatar
    nombrecinq
    Copper Contributor

    Jetski777 I'm having this same issue on a Pixelbook. I just realized that I can use OneNote in the browser though, so I guess I'll be doing that until this is fixed: https://onedrive.live.com/

     

    Same OneNote version: 16.0.13231.20222