Forum Discussion
OneNote authentication
Have you tried removing your creditials in Control Panel/Credential Manager/Windows Credentials and then supplying your correct credentials again?
I have the same problem with two computers. When I change the Office 365 password appears this problem. I close the notebooks, I remove and add again the account with the same result. I don't know what happens? Is it impossible change the password without this problems?
I'm sorry, I answer to me. I think I solved my problem.
In Windows 10, go to Settings > Accounts > E-Mail & App accounts and remove Office 365 account from Email, calendar and contacts, and from Accounts used by other apps.
I have restarted Windows for more, really I don't know, the routine....
I have added the Office 365 account in the same panel (Email, calendar and contacts and Accounts used by other apps).
I have opened OneNote with the same result: request username. I have gone to OneNote accounts and sign out my OneNote account. I have signed in again and it works!
I repeat this in my laptop with the same result.
Before, I had deleted all MicrosoftOffice16_* items from Control Panel > Credential Manager without results. If you do that, only changed the Outlook and Skype for Business account, but not the Word or OneNote account.
What's happened? I don't know it exactly, I suspect, perhaps, that it's problem about single sign on and tokens of Windows 10. I will investigate a little more....
Does somebody have the same result?
Thats great, so for anyone else reading here is a few solutions for you to try.
For my own situation it was resolved by removing my cached credentials in the windows credential manager, then re-authenticating my apps again.
- I'll try it for my iPhone.
