Forum Discussion
OneNote application not launching/opening (android)
Hi everyone, A couple of days ago, my One Note andorid application was opening just fine, however, I have noticed since yesterday that the application simply doesn't launch and remain stuck on th...
Not sure if this helps anyone, but I've figured out what seems to trigger this issue on my Samsung Galaxy Note 8, and that's using the "Close All" function on the App Switcher (press bottom-right button to open App Switcher, then press "Close All" button at bottom middle).
It does NOT do this if I do either:
- Use the App Switcher to JUST close OneNote
- Use the "Sticky Note" workaround documented elsewhere in this thread before doing Close All
I typically do use Close All once or twice a day just to close my usual twenty dozen open apps and start fresh, but I guess maybe that's not such a great idea.
Update: I take that back - it looks like it CAN happen after using the App Switcher to close OneNote only. Just... not every time, as seems to be the case so far with "Close All".
I'm having the same problem. I installed an older version and everything is working normally again. I've disabled automatic updates for OneNote for now. While I wait for Microsoft to fix the app I'll continue to use the older version of the app.
- Thanks so much summatix, that seems to be working for me.
Haven't been testing for long, of course.
Notes for others:
(you do this entirely at your own risk)
I also used APKPure as summatix suggested;
searched for OneNote, clicked on the result;
selected the August release and the arm64 architecture version (other versions https://itechify.com/2016/07/13/identify-correct-architecture-for-android-apk-arm-arm64/);
Stopped and uninstalled OneNote from Android settings;
Installed the new (older) version from my downloads folder - had to allow install from this location in Security settings;
Before running the app - I went into Google Play, searched OneNote, clicked on the onenote result, and then went into the menu (3 dots) and disabled "enable auto-update"
Have used the Android "close all" button, shut onenote, reopened a few times - so far, so good.- Hi MyTechieRyan, I just noticed that I posted pretty much the same info as you, but the long drawn version. Thanks of posting the TL;DR version. Cheers, other Ryan. : )
- Thanks for sharing. That's not a bad idea. How did you go about installing an older version of OneNote on Android for Samsung Galaxy S8/9? What version works?
I used an alternative app store. Specifically I used APKPure. I installed the version published on August 12th. The version published on September 8th is the one that is broken.
- You must select Sticky Notes before closing OneNote!
As of October 18, 2021. The version released via Google Play dated October 6 is still broken for Samsung Galaxy S8 and S8 Active phones.
As mentioned by Summatix an older version, 2021-08-12 can be installed from Apkpure.
I vouch fit this fix. Thanks Summatix.
What I did...
I uninstalled OneNote. I cleared the cache and stored data first but I don't think this is necessary.
Using Chrome I went to Apkpure (m.Apkpure.com).
I searched for OneNote.
I scrolled down to Previous Versions.
I downloaded the version for ARM64 v8a for Android 6.0+ (120-640dpi). This is the one that is compatible with the Samsung Galaxy S8 and S8 Active architecture. Snapdragon is ARM64.
Once I downloaded the apk it installed automatically. I needed to bravely allow the install as was identified as being from a non-Google Play provider.
The install finished and I ran the program. It didn't automatically add an icon to the android desktop, but it was in the list of apps after install.
It ran and started syncing my hundreds of notes as normal. I gave it a minute. I noticed it didn't prompt me with the traditional initial and uneccesary "Capture, Organize, Get started" prompts at first run.
I tested it by closing it with the notes screen open, then closing all, and then opening it again. It worked three times in a row. When it fails, it does so on the first or second restart, unless the stored data file is deleted.
The most recent version that works is:
2021-08-12 - v. 16.0.14228.20202
The newer versions on ApkPure that don't work as of today, Oct 18, are:
2021-09-18 v. 16.0.14326.20180
2021-10-18 v. 16.0.14430.20254
I tested both newer versions after installing from Apkpure. Both failed the above test.
Note that the latest version 16.0.14430.20254, on Google Play currently shows as having an earlier release date of 2021-10-06. I verified today that this version on Apkpure or Google Play does not work.
I know maybe most have done all this but I tend to err on the side of redundancy and being thorough when I have the time.
If anyone gets wind of that Google Play has an updated versions that is operational please post!
Note that I disabled updates specifically for OneNote by going to Google Play, as recommended by a previous commenter, by running Google Play, searching for and selecting OneNote and selecting the three dots in the top right corner. Uncheck "Auto Update". As mention by another commenter.
One last thing, with the all version I still get the occasional situation where my list of notes is completely blank. I need to select the search tab and then hit the back button to have the list appear. This is likely a different programming bug. Maybe I have too many notes! If anyone from Microsoft is reading this please fixy.
: )
