Forum Discussion
SehreenJ
May 11, 2020Copper Contributor
OneNote application not launching/opening (android)
Hi everyone, A couple of days ago, my One Note andorid application was opening just fine, however, I have noticed since yesterday that the application simply doesn't launch and remain stuck on th...
Andy_Grayson
Sep 17, 2021Copper Contributor
Samsung galaxy s8, android 9 - yep, I have this onenote problem and yes the sticky notes workaround works around it!
Kathleen686
Sep 17, 2021Brass Contributor
Hi Andy_Grayson, thanks for the info. MyTechieRyan also wrote in his message that he is using a Galaxy S8 with Android 9 and now using Hawaii_Mark's Sticky Note solution. So with you and me and the two Ryans that makes at least 4 of us with Galaxy S8, Android 9, with this OneNote bug. Lucky us , lol
- JB-UKSep 18, 2021Copper Contributor
Hi all, I'm from the UK and have just started experiencing the same problem with OneNote on my Galaxy S8 with Android 9. Again, Mark's exit-via-sticky-notes strategy works.
I also informed Microsoft about the issue via the 'send feedback' option in the ellipsis menu on the phone app.
- Kathleen686Sep 30, 2021Brass ContributorHello JB_UK
Thanks for reporting the error about one note on our Samsung Galaxy S8, Android 9 phones. I do hope MS fixes this soon. From time to time I forget to close the app from Sticky notes. I need to clear the app data and reload ALL my notebooks before I can use the app again. This has been going on for a few weeks now. Very tiresome ☹️ - Ryan_12Sep 18, 2021Brass ContributorI too sent feedback via the on app link, on this apparently device specific fault. My guess is that someone at Microsoft is likely receiving a lot of feedback considering the popularity of the S8. Personally, I consider OneNote an essential part my monthly subscription for Office 365, so my expectations are high for it to be fully functional like the other more seasoned android and desktop applications like word, excel, etc. It would be ideal if Microsoft offered a more structured crash reporting feedback system via each app. I remain optimistic they will find and fix the fault before 2022. Until then here's more feedback since they likely have access to this community "Eff you Microsoft. Eff you Samsung. Your products are failing to support thousands of small businesses everyday day since this fault began, and during a pandemic economic recovery no less. Get it together."
- Kathleen686Sep 30, 2021Brass ContributorHello Ryan12
Thanks for getting in touch with MS about this issue. I also use OneNote for my small business and need it to work again soon. I am m also paying for my 365 subscription mostly for OneNote and Excel. I am also not thrilled about paying for a service which is broken now