Forum Discussion
OneNote application not launching/opening (android)
Hi everyone, A couple of days ago, my One Note andorid application was opening just fine, however, I have noticed since yesterday that the application simply doesn't launch and remain stuck on th...
to Hawaii_Mark....Sadly not for me. still broken 😞 Your Sticky Note solution is the only thing which works
Hello All,
Hawaii_Mark has the answer!!! Aloha Mark 🙂 If you are reading this then save yourself tons of time and listen to Mark. Mark suggests to click on the "Sticky Notes" screen before you close the OneNote app. He is right.
I was having the issue that OneNote was hanging on the logo screen when I tried to open the app on my Samsung Galaxy S8 Android phone. I have been having this issue for the past few days or maybe a week. Before that all was OK. BTW, page conflicts are not the issue. I dont, and never have had, any conflicts in any of my pages. I know that because I have triple checked and I do not have sync issues with any other device or using OneNote on any other device. All my notebooks and pages sync without a problem back and forth from OneDrive online, to and from my computer and to and fro from my tablet (also a Samsung, and also Android). Its just the OneNote app on my phone which started to screw up a few days ago.
If I close the app while on "Sticky Notes" (as Mark suggests) the app opens again without hanging. I could open and close the app several times, without any problem, as long as I closed it from Sticky Notes. Since the app was opening and closing without any issues I was curious to see what would happen if I tried to close the app from the Notebooks screen. Well, as Mark wrote, OneNote 'broke' again. I had to kill the app data, reload and sync my Notebooks all over again. This sucks. Does that mean I will have to ALWAYS remember to close the app, on my Samsung phone, from the Sticky Notes screen???? this cant be!! Yo, Microsoft - what have you done??
BTW, Some background info about my issues and what I tried just in case Hawaii_Mark's solution does not work for you. I followed Microsoft's recommendation several times and it did not solve the problem. This is what they said....
1. sign out of the OneNote app
2. clear the app cache
3. force the app to stop
4. uninstall the app
5. restart the phone
6. reinstall the app
7. start OneNote again and sign into OneNote with MS account again
all of the above did not work
I decided to do all of the above again but also to add step 2.2
2.2 clear the data (not just the cache)
Still no solution.
Hawaii_Mark's idea to exit on the Sticky Note screen was the only thing that worked for me. Thanks again Hawaii_Mark - you are a gem 😉
Hawaii_Mark has the answer!!! Aloha Mark 🙂 If you are reading this then save yourself tons of time and listen to Mark. Mark suggests to click on the "Sticky Notes" screen before you close the OneNote app. He is right.
I was having the issue that OneNote was hanging on the logo screen when I tried to open the app on my Samsung Galaxy S8 Android phone. I have been having this issue for the past few days or maybe a week. Before that all was OK. BTW, page conflicts are not the issue. I dont, and never have had, any conflicts in any of my pages. I know that because I have triple checked and I do not have sync issues with any other device or using OneNote on any other device. All my notebooks and pages sync without a problem back and forth from OneDrive online, to and from my computer and to and fro from my tablet (also a Samsung, and also Android). Its just the OneNote app on my phone which started to screw up a few days ago.
If I close the app while on "Sticky Notes" (as Mark suggests) the app opens again without hanging. I could open and close the app several times, without any problem, as long as I closed it from Sticky Notes. Since the app was opening and closing without any issues I was curious to see what would happen if I tried to close the app from the Notebooks screen. Well, as Mark wrote, OneNote 'broke' again. I had to kill the app data, reload and sync my Notebooks all over again. This sucks. Does that mean I will have to ALWAYS remember to close the app, on my Samsung phone, from the Sticky Notes screen???? this cant be!! Yo, Microsoft - what have you done??
BTW, Some background info about my issues and what I tried just in case Hawaii_Mark's solution does not work for you. I followed Microsoft's recommendation several times and it did not solve the problem. This is what they said....
1. sign out of the OneNote app
2. clear the app cache
3. force the app to stop
4. uninstall the app
5. restart the phone
6. reinstall the app
7. start OneNote again and sign into OneNote with MS account again
all of the above did not work
I decided to do all of the above again but also to add step 2.2
2.2 clear the data (not just the cache)
Still no solution.
Hawaii_Mark's idea to exit on the Sticky Note screen was the only thing that worked for me. Thanks again Hawaii_Mark - you are a gem 😉
- Same issue here in Ontario, Canada. Thanks Hawaii_Mark for discovering the wacky hack work around with the sticky note exit, and Kathleen686 for articulating all of the Microsoft recommended fixes that do not work. FYI, I'm running Android 9 on a Samsung S8 Active (SM-G892U) - Samsung One UI version 1.1. This is a very annoying bug for folks like me who rely on this app for work. I've been copying and pasting from Evernote Free. Yikes. Let's just hope the software gods at Microsoft come up with a patch pronto. Cheers.
