Forum Discussion
OneNote application not launching/opening (android)
Hi everyone, A couple of days ago, my One Note andorid application was opening just fine, however, I have noticed since yesterday that the application simply doesn't launch and remain stuck on th...
This is a known issue on OneNote for Android.
You should uninstall the aspp and then reinstall it.
That would solve the problem.
It solved the error for me the last time.
I hope this response help you!
Regards.
- Hi, if you uninstall then reinstall, does your note already saved remain? I dont want to do this incase I lose the saved notes, but at the same time I cant get into them anyway. Any advise or experience is appreciated
- Hi Donna_H1966 I didnt see a note on here about whether or not you solved the problem with OneNote. Since you wrote just a few days ago I was wondering if all is ok now. Have you tried Hawaii_Mark's work around - closing the OneNote app from the Sticky Notes screen. its the only thing which worked for me. Killing the app data didnt help.
- Hi donna_h1966, Your notes should all be safely saved in the cloud on your Microsoft Onedrive. You can verify this by logging into your Onenote account at Onenote.com. Normally you can uninstall the app from your phone/computer without deleting your notes from the cloud. Unfortunately reinstalling the app on my phone didn't fix the problem. The only thing that seems to work is to Clean Data in the Onenote app.
Hi Abigail05
Thank you for the reply and suggestion.
Before uninstalling, I wanted to try 'Clear Data' option (Long press on App icon -> App Info -> Clear Data), and it surprisingly worked.
Regards,
Sehreen
- Hi, if you uninstall then reinstall, does your note already saved remain? I dont want to do this incase I lose the saved notes, but at the same time I cant get into them anyway. Any advise or experience is appreciated
