Forum Discussion
Office ProPlus self-install does not include Teams
Andrew Matthews have your users restarted the device after installing Office? Per the documentation, Teams install is not complete until the next logon:
To complete the installation of Teams on new or existing installations of Office 365 ProPlus, either restart the device or have the user log off and log back on.
Hello, we don't allow end users to install Office 365 ProPlus for themselves from the Office 365 portal, but in my test environment I reproduced the scenario and experienced the same result (on a clean W10). Obviously something is incorrect as Microsoft state "If you're letting your users install Office 365 ProPlus for themselves from the Office 365 portal, you can't exclude Teams from being included as part of the installation".
I suppose you need to raise a ticket with Microsoft.
- OK, so it's not just our tenant then. Thanks for confirming.
I raised a ticket with Microsoft but they have been unhelpful so far... I am waiting for a response to my last message to them.
We have a lot of our staff working from home now and downloading Office ProPlus to their home computers from the Office 365 Portal. It's very out of step that it still includes Skype for Business and not Teams; we are having to tell our staff to download Teams as a separate install.
