Forum Discussion
Andy0401
Oct 15, 2020Copper Contributor
Office 365 ProPlus update from Office 2016 still shows Word 2016 for example?!
Hi, I am facing an issue on some clients. They have got Office 2016 installed. The target version is Office 365 ProPlus SAEC. I am having issues to uninstall Office 2016. Therefore I used OffScrub...
manoth_msft
Oct 21, 2020Microsoft
Andy0401 Maybe the KMS activation key is still installed. Execute the steps described here on one of the affected devices and use ospp.vbs to uninstall any remaining KMS key, to see if Office activates itself correctly afterwards: https://docs.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state and https://www.top-password.com/blog/remove-license-product-key-for-office-2016-2013/.
If this fixes your issue, it was a stuck KMS key. I would also recommend to test using RemoveMSI instead of OffScrub, maybe this resolves the issue for new installations (https://docs.microsoft.com/en-us/deployoffice/upgrade-from-msi-version). Hope this helps.